Signs of Financial Trouble

Gaming with borrowed or loaned money. Betting household money or your children's education funds. Feeling unusual financial pressure at the end of the month. Hiding gaming expenses from family or friends.

Signs of Social & Family Problems

Spending more time gaming at the expense of time with family. Avoiding friends or social events. Difficulty focusing on work or studies. Arguments with family over gaming.

Psychological & Behavioral Signs

Feeling restless or irritable when not gaming. Telling yourself "just one more time" and continuing to play. Trying to stop gaming but being unable to. The urge to place bigger bets in pursuit of a win.

Losing sleep or staying up late because of gaming. Skipping meals to keep playing. Being unable to stop gaming even when physically exhausted. Not taking a break despite headaches or eye strain.

chatki | Responsible Gaming – Play Smart and Stay in Control

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Section 01

What does responsible gaming mean?

Responsible gaming means enjoying gaming as entertainment — not as a way to solve financial problems or earn income. Chatki believes gaming is only fun when it stays within your control, without harming your family, work, or health.

Many people in Bangladesh use online gaming as a form of entertainment, and that's perfectly normal. But sometimes it can slip out of control. Chatki's responsibility is to help you maintain that boundary.

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The Right Mindset: Gaming is entertainment spending, not an investment. Think of it the same way you'd think of buying a movie ticket. Chasing losses with bigger bets is the biggest mistake you can make.

Chatki puts every member's well-being above profit. That's why we treat responsible gaming not merely as a policy, but as the very foundation of how we operate.

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Section 02

Safe Gaming Principles

Follow these simple guidelines to play safely on Chatki. We didn't make these up — they're real advice drawn from the experiences of thousands of players:

1

Set a Budget First

Set a weekly or monthly spending cap and write it down. Once you hit that limit, stop for the day.

2

Set Time Limits

Decide how long you'll play before you start. Set an alarm. When time's up, stop — no matter how exciting the game gets.

3

Winning Is Never Guaranteed

Winning yesterday doesn't mean you'll win today. Every game is independent. There's no such thing as a "lucky streak."

4

Don't Play Under Stress

Avoid gaming when you're angry, upset, or under the influence of drugs or alcohol — your judgment is impaired in these states.

5

Accept Your Losses

Losing is a normal part of gaming. Chasing losses by betting more only makes things worse.

6

Tell a Family Member

Be open with your loved ones about your gaming. If you find yourself hiding it, that's a sign something may be wrong.

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Section 03

Recognise the Signs of Gaming Addiction

Gaming addiction develops gradually — not all at once. If you notice any of the following signs in yourself or someone you know, seek help promptly.

Gaming with borrowed or loaned money.
Betting household money or your children's education funds.
Feeling unusual financial pressure at the end of the month.
Hiding gaming expenses from family or friends.

Spending more time gaming at the expense of time with family.
Avoiding friends or social events.
Difficulty focusing on work or studies.
Arguments with family over gaming.

Feeling restless or irritable when not gaming.
Telling yourself "just one more time" and continuing to play.
Trying to stop gaming but being unable to.
The urge to place bigger bets in pursuit of a win.

Losing sleep or staying up late because of gaming.
Skipping meals to keep playing.
Being unable to stop gaming even when physically exhausted.
Not taking a break despite headaches or eye strain.

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If you notice three or more of the above signs in yourself, contact our support team right away or activate self-exclusion.

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Section 04

Chatki's Responsible Gaming Tools

Once logged in to Chatki, you can activate any of these tools at any time from your account settings. They are free and take effect immediately.

Tool Name	Effectiveness	Instant?
Deposit Limit	Set Daily / Weekly / Monthly Deposit Limits	Yes
Bet Limit	Set a maximum amount per bet	Yes
Loss Limit	Loss Limits Over a Set Period	Yes
Session Time Limit	Set a limit on how long you can play in one session	Yes
Reality Check	Automatic Alerts at Set Intervals	Yes
Cool-off	Temporarily suspend your account for 1 day to 6 weeks	Yes
Self-Exclusion	Permanent closure from 6 months to 5 years	Within 24 hours
Account Closure	Permanent Account Deletion	Support

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Limit Reduce Takes effect immediately. Limit Increase Or to remove a limit, a 24-hour waiting period applies — this is an intentional safeguard.

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Section 05

Smart Budget Management

A budget is your strongest tool for responsible gaming. Deciding how much you'll spend before you start can prevent a lot of problems. Here are some practical tips:

The 5% Rule: Spend no more than 5% of your monthly income on gaming — without exception.
Separate Wallet: Keep a separate mobile banking account for gaming. Playing directly from your main account is risky.
Track Your Winnings: Do a monthly review to see whether you're actually coming out ahead. Many people remember their wins but forget their losses.
No Credit Cards: Never gamble with borrowed money or a credit card — this is a fast track to serious debt.
Bills First, Gaming Later: Only spend what's left over after covering all your essential monthly expenses.

78%

Problem gamblers typically start without setting any budget

3x

Playing without a budget makes you three times more likely to suffer serious losses

90%

Setting limits significantly reduces the risk of addiction

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Section 06

Check Yourself — Answer Honestly

Take a moment to honestly reflect on the questions below. No judgment, no records — just be honest with yourself.

If you answered 'Yes' 3 or more times, please seek help

1

Have you ever tried to stop gaming but found you couldn't?

2

Have you tried placing more bets to win back money you've lost?

3

Have you hidden the extent of your gaming from family, close friends, or colleagues?

4

Has gaming caused problems with your work, studies, or home life?

5

Have you ever gambled with borrowed or loaned money?

6

Do you feel restless or irritable when you're not gaming?

7

Do you feel down or lonely when you're not gaming?

8

Do you think stopping gaming would solve your problems?

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This is not a professional mental health assessment. However, if any of your answers concern you, please don't hesitate — contact our support team right away.

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Section 07

Protection of Minors

Chatki strictly refrains from serving anyone under the age of 18. Age verification is mandatory at registration, and KYC documents may be requested at any time.

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If a minor is identified: The account will be closed immediately, all balances forfeited, and data deleted. Legal action will be taken if necessary.

Advice for Parents: If you suspect your child is using Chatki or any other platform, here's what to do:

Use parental control software on your browser.
Regularly check your device's app activity and browsing history.
Have an open conversation with your child.
If you have concerns, reach out to [email protected] — we'll act promptly.

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Section 08

Seek Help — Don't Face It Alone

A gaming problem is not a weakness. It's a health issue that can be overcome with the right support. Chatki is here for you.

Chatki Support

Reach out to our team directly via live chat or email. Your privacy will be fully respected.
[email protected] | 24/7

A Trusted Person

Talk to a family member or close friend. Sharing your struggles makes them easier to resolve.

Professional Support

Seek help from a mental health professional or counselor. It takes real courage to do so.

Use the Tools

Set a self-exclusion or place limits on your account. Taking that step is what matters most.

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Chatki's Commitment: If you reach out for help, there's no judgment and no questions asked. We simply want you to be okay.

ChatkiResponsible Gaming at
Keep the Fun in Control

Chatki's Responsible Gaming Features

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